Finding the One Online – Digital Edition FAQ’s

  1. How do I download the audio to my computer?
  2. How do I add the audio to my iTunes and iPod?
  3. How do I download my Finding The One Online Audio Transcript or Workbook to my computer?
  4. I can’t find my password for Finding The One Online – Digital Edition. What do I do?
  5. Is there any way to change my password so it is easier to remember?
  6. I’m getting a decryption error when I try to open the Finding The One Online Transcript or Workbook. What do I do?
  7. Is the Finding The One Online Audio Transcript or Workbook fully electronic and downloadable?
  8. Is there a way to convert the Finding The One Online Audio Transcript or Workbook to a Kindle format?
  9. Can I read your Finding The One Online Audio Transcript or Workbook on my iPod/iPhone?
  10. I have a success story. Where do I send it?
  11. What is your telephone or contact number?
1. How do I download the audio to my computer?

You need to download the audio from the thank you page you visited immediately after purchasing the product. A link to this page was also sent in an email to you with the subject of “How To Download Finding The One Online Digital Edition.” (If for some reason you have lost this link, please send an email to (support “@” evanmarckatz.com), along with your Order ID number sent to you in an email confirmation, and we’ll be glad to assist you.)

Once you are on the thank you page, scroll down to the audio you want to save to your computer and do the following:

  • First select which version you want to download, either iTunes or MP3. Most people will download iTunes version, so the remaining instructions will be for iTunes.
  • Download your audio by clicking on the “download” link on the thank you page. You will need to download all 5 volumes as outlined in RED below. *Note for MP3, do the same thing but choose the MP3 version insteadDownload Audio
  • After you click on the link, you’ll be given a menu of options to choose from. Look at the list below to find which option you should select, depending on the Browser you are using.
    • Microsoft Internet Explorer: A window will open that will ask if you want to “Open” or “Save” the file. Selct “Save” and in the new window that opens, select your Desktop and then hit “OK.”
    • Mozilla Firefox: A window will open that will ask if you want to “Open with” or “Save File”. Select “Save” and the file will begin downloading automatically to your downloads folder.
    • Safari: The file will automatically start downloading and the downloads window will open up and show the progress. If you do not see the downloads window, select “Window” and then “Downloads” from the menu, and the download window will open.
    • Google Chrome: The file will automatically start downloading and a progress window will appear along the bottom of the browser.

If you want to add the audio to iTunes or your iPod, see the next question.

2. How do I add the audio to my iTunes and iPod?

For Firefox, Safari, and Google Chrome users, to add these files to your iTunes, just click on the file in the downloads window after it has finished downloading. iTunes will open and the file will automatically be added to your library.

For Internet Explorer users, all you need to do is navigate to your desktop, and double click on each file, for example “FTOO-Volume1-HealthyMindset.m4a“. iTunes will open and the file will automatically be added to your library.

Alternatively you can also do the following:

  • Open iTunes. While in iTunes select “File” and then “Add To Library” to add the audio to your library.
  • Find the file you just saved on your desktop, it will be called “FTOO-Volume1-HealthyMindset.m4a” and select “Choose”
  • The audio will be imported into your music library, and next time you synch your iPod you’ll have this track on your device so you can listen to it on the go!

If you don’t see your audio, you might need to adjust the default view in iTunes. For older mp3’s, you’ll need to be in “List view” to see them. To do this select “View” from the menu, and then select “As List…” You should now be able to find the audio file. A quick way to check to see if you’re in “List View” is by looking just to the right of the player window, and check to make sure the one on the left is selected:

iTunes View

3. How do I download Finding the One Online – Digital Edition Audio Transcript or Workbook to my computer?

You need to download the Finding the One Online – Digital Edition Audio Transcript or Workbook from the thank you page you visited immediately after purchasing the product. A link to this page was also sent in an email to you with the subject of “How To Download Finding The One Online Digital Edition” (If for some reason you have lost this link, please send an email to (support “@” evanmarckatz.com), along with your Order ID number sent to you in an email confirmation, and we’ll be glad to assist you.)

Once you are on the thank you page, scroll down to the product you want to save to your computer and do the following:

  • Download the eBook by RIGHT CLICKING on the link on the thank you page.
  • After you RIGHT CLICK on the link, you’ll be given a menu of options to choose from. Look at the list below to find which option you should select, depending on the Browser you are using.
    • Microsoft Internet Explorer: Select “Save Target As…” In the new window that opens, select your Desktop and then hit “Save
    • Mozilla Firefox: Select “Save Link As…” In the new window that opens, select your Desktop and then hit “Save
    • Safari: Select “Download Linked File” In the new window that opens, select your Desktop and then hit “Save
    • Google Chrome: Select “Save Link As…” In the new window that opens, select your Desktop and then hit “Save
  • Minimize your broswer window, and navigate to your desktop where you saved your file, for example “FindingTheOneWorkbook.pdf” is located. Open this file by double clicking on it.
  • When you open the file you’ll be prompted for the password you saved from the thank you page. Please copy and paste your unique password into the box. Password Prompt
  • After you’ve entered your password and hit “OK” Adobe Acrobat Reader will open, and you should see the cover to your eBook.

You’ll need Adobe Acrobat Reader to read this file, which you can get for FREE by visiting www.adobe.com.

4. I can’t find my password for Finding the One Online – Digital Edition Audio Transcript or Workbook. What do I do?

Your password was on the thank you page you visited immediately after purchasing the product. A link to this page was also sent in an email to you with the subject of “How To Download Finding The One Online Digital Edition” If for some reason you have lost this link, please send an email to (support “@” evanmarckatz.com), along with your Order ID number sent to you in an email confirmation, and we’ll be glad to assist you.

5. Is there any way to change my password so it is easier to remember?

Unfortunately, the password is automatically created with your order so we are unable to change it. We recommend saving the password in a Word document, or an easily accessible file so you can simply copy and paste it when you want to access the book.

6. I’m getting a decryption error when I try to open one the Finding the One Online – Digital Edition Audio Transcript or Workbook. What do I do?

You need to have at least version 6.0 of Adobe’s Acrobat Reader on your computer in order to open your eBook. Now, if you don’t already have at least version 6.0 of the Acrobat Reader, you can get it for free by going to www.adobe.com. Just go to the website and download the latest version that works with your operating system. Install the software. Then click on the file and it should open automatically for you in Adobe. You’ll need your password that was given to you when you ordered.

7. Is the Finding the One Online – Digital Edition Audio Transcript and Workbook fully electronic and downloadable?

Yes.

8. Is there a way to convert the Finding the One Online – Digital Edition Audio Transcript or Workbook to a Kindle format?

If your Kindle can accommodate Adobe PDFs and you can use the keyboard to put in the password, it should work. However, we don’t offer customer support for 3rd party applications like Kindles or iPads.

9. Can I read the Finding the One Online – Digital Edition Audio Transcript or Workbook on my iPod/iPad/iPhone?

A variety of applications are available through the iTunes Store that allow eBooks to be read on your iPod/iPad/iPhone. When choosing an application, please be sure to select one that reads password protected PDF eBooks (not all do).

Please remember, I do NOT provide technical support for third-party applications. Any questions you may have regarding the application you have chosen will need to be submitted directly to their technical support department.

For your convenience, here is the link to the iTunes Store: http://store.apple.com/us

10. I have a success story. Where do I send it?

If you have a success story you’d like to share, please visit this page: http://www.evanmarckatz.com/testimonials/FTOO/

11. What is your telephone or contact number?

There is no contact number, however I try to process all email requests within 48 hours.

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